Our refund policy is as follows:
Should you hire our firm, and later, if you have concerns about your bill, it is very important that you discuss your concerns directly with Mr. Garcia. Sometimes all it takes is an honest and open conversation to resolve any question about your account.
Client-Attorney Assistance Program (Caap)
You may also call the State Bar Client-Attorney Assistance Program (CAAP) at: (800) 932-1900. CAAP can offer strategies to assist.
Notice to Clients
The State Bar of Texas investigates and prosecutes professional misconduct committed by Texas attorneys. Although not every complaint against or dispute with a lawyer involves professional misconduct, the State Bar’s Office of Chief Disciplinary Counsel will provide you with information about how to file a complaint. Please call 1-800-932-1900 toll-free for more information.
The State Bar of Texas attorney grievance process cannot intervene or resolve general disputes over the amount of fees charged for legal services. However, if you believe that the fee charged is unjust and not supported by our fee agreement and/or work performed, you can get your instructions, the steps, and what to expect when you file a grievance.